Last updated: January 2024
Introduction
noble-canopy is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
Information We Collect
We collect information that you provide directly to us when you:
- Submit an enquiry through our contact form
- Request a consultation or quotation
- Communicate with us via email
- Use our services
Personal Information
The personal information we collect may include:
- Name and contact details (email address, postal address)
- Information about your storage requirements and current setup
- Service preferences and enquiry details
- Communication records between you and our team
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested information
- Process and fulfil service requests
- Communicate with you about your installation or ongoing support
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal information based on:
- Your consent when you submit enquiry forms
- Contractual necessity when you engage our services
- Legitimate business interests in improving our offerings
- Legal compliance requirements
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist with our business operations
- Professional advisers such as accountants and legal counsel
- Regulatory authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and access controls.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry records are typically retained for three years after the last interaction.
Your Rights
Under data protection legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
noble-canopy
47 Westbury Road
London, SW12 8PH
United Kingdom
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.